Last updated: September 2026
Shuttle Experts ("we," "us," "our") operates shuttleexperts.ca. This policy explains what personal information we collect through this website, how we use it, and how it is protected, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
When you submit a contact form, quote request, or use the cost calculator on this website, we collect the information you provide directly – typically your name, email address, phone number, and details about the transportation service you're requesting (pickup points, headcount, and schedule).
We do not collect payment information through this website. Any payment or invoicing arrangements for a route or contract are handled directly with our team, not through this site.
How We Use Your Information
We use the information you submit to respond to your enquiry, prepare a quote, and – if you become a client – to plan and operate your route. We do not sell or rent your personal information to third parties.
Cookies and Analytics
This website may use standard web analytics tools to understand general site usage (such as which pages are visited), so that we can improve the site. These tools do not collect the content of anything you type into a form unless you submit it. You can control cookies through your browser settings; disabling cookies will not prevent you from using the contact form or calculator, though some site features may behave differently.
Third-Party Disclosure
We do not share your personal information with third parties except: (a) with your consent, (b) as required to fulfill a service you've requested (for example, coordinating a route), or (c) where required by law.
Data Retention
We retain enquiry and quote information for as long as reasonably necessary to respond to your request and, for active clients, to operate the agreed service. You may request that we delete information we hold about you, subject to any legal or contractual requirement to retain it.
Your Rights
Under PIPEDA, you have the right to access the personal information we hold about you and to request corrections. To make a request, or if you have any question about this policy, contact us at info@shuttleexperts.ca or call (343) 316-0154.
Changes to This Policy
We may update this policy from time to time. The "last updated" date above reflects the most recent revision.